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2 Million of Delhi's population lives in the slums, in conditions that cannot even be imagined.
Sambhav aims to uplift their well being by breaking the slum cycle and the cycle of poverty for slum dwellers and their coming generations.
Sambhav
User Research
Service Design
Business Dev
Overview
Sambhav is a service that aims to improve the wellbeing of ragpickers in Indian slums by providing upskilling, resources, and a supportive community. It offers reliable waste collection services to households, which makes waste procurement safer and consistent for rag pickers while creating a sustainable supply chain of materials for recycling companies.
My Role
Research, Analyze, Ideation, Video Direction, and Presentation
Industry
Social Impact, Sustainability, Circular Economy
Timeline
Six Months
(Jan 2023 - Jun 2023)
"The jury complimented the team for addressing a real, compelling, and relevant social issue with an ambitious service solution proposed. It was beautifully brought to life, through careful research, which was inclusive and well presented. We loved the documentary style video. We thought it took a serious stance for a neglected group and presented a tangible, physical solution to solve it. This stepped us outside the realm of experiential services. It was one of the most ambitious services, so thank you for presenting a solution with such a huge scope and potential impact."
Global Services Leader at IKEA, SSDC 2023 Jury Member
The Brief of 2023 Phillips Student Service Design Challenge
Design a service that enhances personal wellbeing and resilience as well as contributes positively to a collective happiness: among people, in our workplaces, schools, communities, cities, and even the planet.
The Challenge Phases
Please check out the "process booklets" for indepth process and insights.
The challenge was divided into four stages over six months. Each stage involved submitting different deliverables, and it ended with an elevator pitch at the Dragon's Den, where we presented our final solution to a panel of experts.
A Journey Through the Slum
Take a closer look at the life and dynamics of the slum through this documentary, which captures our six-month journey of learning and exploration. Step into the heart of the community and experience the stories of its people up close along with the concept of Sambhav.
What Does the Slum Ecosystem Look Like?
In our first round of exploratory research, we delved deep into the slums to gain a comprehensive understanding of their dynamics. This included desk research, expert interviews, and visits to slums in Delhi.
What we discovered is that while each slum has its own unique challenges, there are commonalities. The system map we created illustrates the key stakeholders, their roles, and the activities they engage in across various areas. It provides a clear view of how everything is interconnected and helped us identify where improvements can be made.
Dynamic Between Poverty, Education, and Well-Being in the Slums
Through each round of our research, we uncovered the relentless cycle of poverty that grips the slums. The urgent need for money often prevents parents from providing their children with an education, even when the children are eager to learn.
This forces many children to resort to begging for daily meals. This is a heartbreaking reality their parents recognize as wrong but feel powerless to change. Without access to education, these children grow up lacking the opportunities needed to secure better jobs, remaining trapped in the same conditions their parents once struggled to escape.
This cycle not only affects their financial well-being but also cascades into every facet of their overall well-being, perpetuating a life of hardship and limited opportunities.
the problem statement
How might we provide parents with upskilling opportunities that enhance their job prospects While allowing them to balance work and parental responsibilities, ensuring they can prioritize their children's development?
introducing sambhav
Sambhav is a service that connects ragpickers with residential societies to collect waste and learn skills in waste processing. The processed waste is then used to create new products or supplied to companies for making sustainable products. This helps ragpickers earn a more stable income and provide better opportunities for their children.
Service Blueprint
How it Works?
Business Model Canvas
Service Touchpoints
Sambhav would include touch points like workshops, the app, and other activities that help slum dwellers and users connect with the service and access its benefits.
In Action
Take a glimpse into life in the slum through these captured moments, from teaching the children to engaging with residents and gaining a firsthand perspective on their daily challenges and routines.
Meet the Fantastic Team
team balance
We are a group of five undergraduate students from Delhi Technological University. After advancing past the first round, we were paired with expert industry coaches by the Student Service Design Challenge Team to guide us through the journey.
Tanmay W. (Me)
Team Member
Feel free to reach out to any of our team members for more details about the concept or the SSDC challenge. We’re always open to collaborating and would be thrilled to take this concept further if you’re interested.
Thanks :)
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